Refund Policy

60-Day Return Eligibility

We want you to be completely satisfied with your purchase from shadyraysusstore.com. That’s why we offer a 60-day return policy, allowing you to return any unused, undamaged sunglasses within 60 days of receiving your order for a full refund. To be eligible for a refund, the sunglasses must be in their original packaging, with all tags and accessories intact, and show no signs of wear or damage. This policy applies to all our products, including those with lost and broken protection, ensuring you can shop with confidence.

How to Initiate a Return

Initiating a return is simple and free. To start the process, please contact our customer service team at [email protected] with your order number and a brief explanation of why you are returning the product. Our team will provide you with a prepaid return label, so you don’t have to worry about any shipping costs. Once you receive the label, package the sunglasses securely in their original packaging and ship them back to us. Please ensure you include all tags and accessories to avoid any delays in processing your return.

Refund Processing Time

Once we receive your returned package and verify that it meets our return eligibility requirements, we will process your refund within 5 to 10 business days. Refunds will be issued in USD (United States Dollars), the统一货币 of our website, and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account, depending on their processing times. We will notify you via email once your refund has been processed.